Shipping policy

SHIPPING POLICY

Last updated: 30/09/2026

We ship to the United Kingdom, European Union, United States, Canada and Australia.

PROCESSING TIME
All orders are processed and dispatched within 1 business day (Monday–Friday, excluding public holidays). Orders placed after [CUT-OFF TIME, e.g. 2pm GMT] or on weekends are processed the next business day.

SHIPPING OPTIONS

Free Standard Shipping – FREE
Delivered in 5–8 business days after dispatch.

Express Shipping – [£3.99]
Delivered in 3–5 business days after dispatch.

Delivery times are estimates and begin once your order has been dispatched, not from the date of purchase.

TRACKING
Every order is fully tracked. Once your order has been dispatched, you'll receive a confirmation email with your tracking number and link. Please allow up to 24–48 hours for tracking to update.

CUSTOMS, DUTIES & TAXES
[OPTION A – if duties are included:]
All prices include applicable import duties and taxes. There are no extra charges on delivery.

[OPTION B – if duties are NOT included:]
Orders shipped outside [COUNTRY OF DISPATCH] may be subject to import duties and taxes charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our prices.

DELAYS
While most orders arrive within the estimated timeframe, delays can occasionally happen due to customs checks, carrier issues, severe weather or peak periods such as Black Friday and Christmas. We'll always keep you updated if we're aware of any delays.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours of placing your order and we'll update it before dispatch. We're unable to change addresses once an order has shipped. Orders returned to us due to an incorrect address can be re-sent for an additional shipping fee.

LOST OR DAMAGED PARCELS
We're responsible for your order until it's delivered. If your parcel hasn't arrived within 10 business days of the estimated delivery date, or arrives damaged, contact us at store.smoov@gmail.com with your order number (and photos if damaged) and we'll send a replacement or issue a full refund.

MARKED AS DELIVERED BUT NOT RECEIVED
Please check with neighbours, your building's reception or safe places first. If it still can't be found within 48 hours, contact us and we'll open an investigation with the carrier.

PO BOXES
We [DO / DO NOT] ship to PO Boxes or military (APO/FPO) addresses.

CONTACT US
Questions about your order? Email us at store.smoov@gmail.com and we'll reply within 24 hours (Monday–Friday).